I am proud working in McDonald’s: Are you a satisfied and loyal employee?
نویسندگان
چکیده
One of the top fast-food restaurants in world, McDonald's has more than 36,000 locations across globe. In Malaysia, there are 320 branches country wide and they employ over 15000 employees around country, supplying career, development opportunities. This study aims to focus on how satisfied with their job loyalty towards joint. Moreover, this will also explain satisfaction a crucial part shaping employees' workplace. For study, we have surveyed five different McDonald’s Malaysia Indonesia, namely Kulim, Alma, E-Gate, Lowokwaru, Darmo. Online surveys help collect huge amount data while interviews provide deep clear opinions feelings employees. is familiar many people. When understands learns about employees’ loyalty, it able better service customers. As customer, can gain higher satisfaction.
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ژورنال
عنوان ژورنال: International Journal of Tourism and Hospitality in Asia Pasific
سال: 2023
ISSN: ['2654-7945', '2685-8800']
DOI: https://doi.org/10.32535/ijthap.v6i2.2328